EHRs were already trying to do something very complicated - track health outcomes - but now they were also meant to underpin a cockamamie "incentives" program that was supposed to provide a carrot to the health industry so it would stop killing people and ripping off Medicare. EHRs devolved into obscenely complex spaghetti systems that doctors and nurses loathed on sight.

12/

But there was one group that *loved* EHRs: hospital administrators and the private companies offering Medicare Advantage plans (which also benefited from upcoding patients in order to soak Uncle Sucker):

ncbi.nlm.nih.gov/pmc/articles/…

13/

The spread of EHRs tracks with a spike in upcharging: "from 2014 -19, the number of hospital stays billed at the highest severity level increased almost 20 percent...the number of stays billed at each of the other severity levels decreased":

oig.hhs.gov/oei/reports/OEI-02…

The purpose of a system is what it does. Epic's industry-dominating EHR is *great* at price-gouging, but sucks as a clinical tool - it takes *18 keystrokes* just to enter a prescription:

jamanetwork.com/journals/jaman…

14/

Doctors need to see patients, but their bosses demand that they satisfy Epic's endless red tape. Doctors now routinely stay late after work and show up hours early, just to do paperwork. It's not enough. According to another one of Kuttner's sources, doctors routinely copy-and-paste earlier entries into the current one, a practice that generates rampant errors.

15/

Some just make up random numbers to fulfill Epic's nonsensical requirements: the same source told Kuttner that when prompted to enter a pain score for his TB patients, he just enters "zero."

Don't worry, Epic has a solution: AI. They've rolled out an "ambient listening" tool that attempts to transcribe everything the doctor and patient say during an exam and then bash it into a visit report.

16/

Not only is this prone to the customary mistakes that make AI unsuited to high-stakes, error-sensitive applications, it also represents a profound misunderstanding of the purpose of clinical notes.

The very exercise of organizing your thoughts and reflections about an event - such as a medical exam - into a coherent report makes you apply rigor and perspective to events that otherwise arrive as a series of fleeting impressions and reactions.

17/

That's why blogging is such an effective practice:

pluralistic.net/2021/05/09/the…

The answer to doctors not having time to reflect and organize good notes is to give them more time - not more AI. As another doctor told Kuttner: "Ambient listening is a solution to a self-created problem of requiring too much data entry by clinicians."

18/

EHRs are one of those especially hellish public-private partnerships. Health care doctrine from Reagan to Obama insisted that the system just needed to be exposed to market forces and incentives. EHRs are designed to allow hospitals to win as many of these incentives as possible.

19/

Epic's clinical care modules do this by bombarding doctors with low-quality diagnostic suggestions with "little to do with a patient’s actual condition and risks," leading to "alert fatigue," so doctors miss the important alerts in the storm of nonsense elbow-jostling:

ncbi.nlm.nih.gov/pmc/articles/…

20/

Clinicians who actually want to improve the quality of care in their facilities end up recording data manually and keying it into spreadsheets, because they can't get Epic to give them the data they need. Meanwhile, an army of high-priced consultants stand ready to give clinicians advise on getting Epic to do what they need, but can't seem to deliver.

21/

Ironically, one of the benefits that Epic touts is its interoperability: hospitals that buy Epic systems can interconnect those with other Epic systems, and there's a large ecosystem of aftermarket add-ons that work with Epic. But Epic is a product, not a protocol, so its much-touted interop exists entirely on its terms, and at its sufferance. If Epic chooses, a doctor using its products can send files to a doctor using a rival product.

22/

But Epic can also veto that activity - and its veto extends to deciding whether a hospital can export their patient records to a competing service and get off Epic altogether.

One major selling point for Epic is its capacity to export "anonymized" data for medical research. Very large patient data-sets like Epic's are reasonably believed to contain many potential medical insights, so medical researchers are very excited at the prospect of interrogating that data.

23/

But Epic's approach - anonymizing files containing the most sensitive information imaginable, about millions of people, and then releasing them to third parties - is a nightmare. "De-identified" data-sets are notoriously vulnerable to "re-identification" and the threat of re-identification only increases every time there's another release or breach, which can used to reveal the identities of people in anonymized records.

24/

For example, if you have a database of all the prescribing at a hospital - a numeric identifier representing the patient, and the time and date when they saw a doctor and got a scrip. At any time in the future, a big location-data breach - say, from Uber or a transit system - can show you which people went back and forth to the hospital at the times that line up with those doctor's appointments, unmasking the person who got abortion meds, cancer meds, psychiatric meds, etc.

25/

The fact that anonymized data can - will! - be re-identified doesn't mean we have to give up on the prospect of gleaning insight from medical records. In the UK, the eminent doctor Ben Goldacre and colleagues built an incredible effective, privacy-preserving "trusted research environment" (TRE) to operate on millions of NHS records across a decentralized system of hospitals and trusts without ever moving the data off their own servers:

pluralistic.net/2024/03/08/the…

26/

The TRE is an open source, transparent server that accepts complex research questions in the form of database queries. These queries are posted to a public server for peer-review and revision, and when they're ready, the TRE sends them to each of the databases where the records are held. Those databases transmits responses to the TRE, which then publishes them.

27/

This has been unimaginably successful: the prototype of the TRE launched during the lockdown generated *sixty* papers in *Nature* in a matter of months.

Monopolies are inefficient, and Epic's outmoded and dangerous approach to research, along with the roadblocks it puts in the way of clinical excellence, epitomizes the problems with monopoly.

28/

America's health care industry is a dumpster fire from top to bottom - from Medicare Advantage to hospital cartels - and allowing Epic to dominate EHRs has somehow, incredibly, made that system even worse.

Naturally, Kuttner finishes out his article with some antitrust analysis, sketching out how the Sherman Act could be brought to bear on Epic. Something *has* to be done. Epic's software is one of the many reasons that MDs are leaving the medical profession in droves.

29/

Epic epitomizes the long-standing class war between doctors who want to take care of their patients and hospital executives who want to make a buck off of those patients.

30/

Tor Books has just published two new, free "Little Brother" stories: "Vigilant," about creepy surveillance in distance education:

reactormag.com/spill-cory-doct…

And "Spill," about oil pipelines and indigenous landback:

reactormag.com/vigilant-cory-d…

31/

Image:
Flying Logos (modified)
https://commons.wikimedia.org/wiki/File:Over_$1,000,000_dollars_in_USD_$100_bill_stacks.png

CC BY-SA 4.0
creativecommons.org/licenses/b…

eof/