"Call centres using AI to 'whiten' Indian accents"
"Teleperformance said it was applying real-time AI software on phone calls in order to increase 'human empathy' between two people on the phone."
"The French company's customers in the UK include parts of the Government, the NHS, Vodafone and eBay."
"Teleperformance has 90,000 employees in India and tens of thousands more in other countries."
"It is using software from Sanas, an American company that says the system helps 'build a more understanding world' and reduces miscommunication."
I didn't know there were AI systems for changing accents. Though I feel like I shouldn't be surprised at this point.
Call centres using AI to 'whiten' Indian accents
#solidstatelife #ai #genai #llms #audioai
Call centres using AI to ‘whiten’ Indian accents
World’s biggest operator claims technology improves empathy and communication with callersJames Titcomb (The Telegraph)
like this
technology enables strange social situations.
the situation: the call center thinks it has a problem and wants to whiten the voices or their agents, for some reason.
this dream existed before the invention of technology enabled it to happen. and then it becomes a public news story that we all read about.
Most common ethnicity of White Americans by county [OC]
Most common ethnicity of White Americans by county Posted by Mission-Guidance4782BYTESEU (Bytes Europe)
Both our baby kittens are sick and my life is pretty upside down right now, to say the least.
Vet visits, vet tests, midterm tomorrow, specialists doctors, medical tests, bloodwork, insurance approval hurdles for my new biologic … I’m exhausted.
“It’s ok that you’re not okay.”
I think it’s time to read the book with that title written by Megan Devine…
#medical #cats #grief #anger #fatigue #chronicillness
(Edit: added photos for the cat tax)
reshared this
Rapper TPain catches Starship failure on livestream
Rapper TPain catches Starship failure on livestreamhttps://www.twitch.tv/tpain/clip/TemperedIgnorantHeronOSfrog-aowJ27rcgpBY8mlUBYTESEU (Bytes Europe)
I tried the normal wifi, I connected to lan (which I usually do and it normally works fine), I tried the phone hotspot wifi.
I'm guessing the network isn't working properly due to the updates? And when it can't get those updates? 🤔
My pc is dead and I have no new one yet... So the very old laptop with the Kubuntu is all I have at the moment...
But I just don't understand why the network isn't working......... Dammit.... 😔
CIA stops sharing intelligence with Ukraine after Oval Office stoush
smh.com.au/world/north-america…
CIA stops sharing intelligence with Ukraine after Oval Office stoush
The suspension on the back of the disastrous Trump-Zelensky meeting could hurt Ukraine’s ability to defend itself against Russian missile strikes.Jonathan Landay and Erin Banco (The Sydney Morning Herald)
Another day, another dangle 😁
#Lemonthecat #danglers #cats #CatsOfMastodon #pets #dangler #muppet #weirdo #sweetie #cute
His tongue must be just dried out by this point because it's been stuck like this for about 10 minutes.
Stefan Bohacek
in reply to Mariel García-Montes • • •"I boycott ..."
I applaud your dedication! ✊
@knizer