Say what you want about #Starlink, but I just got off the phone with a lady from their Customer Support who was by far the best I've dealt with in over 30 years of dealing with computer related hardware. Absolutely stellar service, and proper knowledge of the equipment and troubleshooting skills for it, not some clown feeding me answers they were given to relate to words they hear.

The person (yes, human) I dealt with was able to speak competently with me as a professional with similar troubleshooting skills on the steps I had already taken. There was absolutely none of the "can you unplug it..." bullshit from them. Only real questions and real answers which pertained only to the issues and errors received on both ends.

Resolution, although unrepairable, was prompt and precise. Current gear had already been deemed TU by their robot prior to the call I received, and a full suite of replacement equipment had already been dispatched to my address. However, they still bothered to call me and run through everything that had been tested by me on my end, and by them on their end as well.

I was worried when I first saw an issue and tried to request support which sent me to a robot-chat page. Now that I know that providing their robot with an extremely detailed account of troubleshooting steps taken will result in prompt replacement and a call from a human to go over anything (from initial failure to RMA, and more) that was/is not clear, I can now more easily than before recommend this equipment to anyone looking for a fair-priced internet solution.