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So Mozilla VPN is "free" but you can cancel your subscription withing 30 days and get a refund. REFUND FOR WHAT?!


This world has lost its marbles entirely. The word "free" has no meaning at all anymore. Yeah it is free....psst just for like 10 days or it is so limited you have to purchase the "pro" version....

Fuck them! These charlatans.

That's why our trade-free project that we launched and are making a documentary about, is fucking important. It cuts through this shit like a knife through butter.

Apply W.A.I.T. : What Am I Trading? A simple question. What do they want form me in return for this product/service? If they want my data, attention (ads), currency, something else, then it is trade-based. Never follow the money, follow the trades to see where these charlatans are hiding.

So yeah, wtf is Mozilla doing? If they want my currency then fuck them, this is not "free", it is trade-based. #tromlive

UPDATE: For those who may be confused since they see prices, I and millions of others from other parts of the world than you, we do not see any prices. This is what we see:

in reply to Tio

you're misreading that first part. it's merely a warning about free VPNs and why you can't necessarily trust that. the landing page makes it very clear that it itself is a paid service.
in reply to Andrew Chou

Ah ok I got that part now, but it is very confusing. Why are they calling them "competitors" if they are free? And which ones are free, I am only aware of RiseupVPN. Do you know any other that are free? Also they do not make it clear at all that this is a paid-for service. They tell you how "amazing" it is and that you can join the waitlist.
in reply to Tio

yeah that section probably would make more sense to label as something like "Why is MozillaVPN a paid service?"

I don't know of many other free VPNs but I'm sure there's at least a couple 😅 or some with free-tier plans?

> Also they do not make it clear at all that this is a paid-for service

what is this based on? the landing page that you link to lists subscription plans for the product 🤨
in reply to Andrew Chou

some with free-tier plans?

That is trade-based nothing to do with free. :P

what is this based on? the landing page that you link to lists subscription plans for the product

On this page https://www.mozilla.org/en-US/products/vpn/, and I suppose it is the main page, they do not say this is a paid-for product. They never mention that from what I could see. In any case, they make it entirely confusing by:

This, to me, sounds like they provide a free VPN since they call their competitors "free VPNs".

in reply to Tio

think it's at the very least implied that it's a service that you pay for given the subscription plans section, which comes before the FAQ section you're referring to. sure, it doesn't say in big bold text "this costs money" but as someone who looked at that page for the first time recently, it seemed clear enough to me.

Again, you have a point in that the section in question would probably benefit from a rewording
in reply to Andrew Chou

So from my region, it seems, they display no prices at all. You probably see some, I see none. No words about any paying fees and such.
in reply to Tio

oh that'd be a major twist in this debacle 😅 yeah I'm seeing prices for two different subscription options on that page. curious to know what you're (not) seeing. (other option is not show in screenshot due to screen size 😄)
in reply to Tio

Ah got it, understanding your criticism better. In that case, yeah they should've done a better job with the wording to avoid making references that don't make full sense 😄
in reply to Andrew Chou

I updated to post to mention this. I had no idea others are seeing a different page than I and my friends do. A friend sent me this from a different location than mine, and he saw the same thing as me....interesting...
in reply to Tio

yeah probably displaying different things based on if the service is available in your country or not - sorry for the confusion! 😄
in reply to Andrew Chou

No one's fault, we were seeing different things....
in reply to Tio

Why are they calling them "competitors" if they are free?
They are competitors because they target the same userbase, although they are free in the sense of cost-free.
Also they do not make it clear at all that this is a paid-for service.
Note that they say "free VPNs", not "other free VPNs", so they clearly exclude themselves from that group.

The image you linked also mentions subscription and refund, which don't make much sense for a free service.

What gave you the impression that it is free?
in reply to Liwott

in reply to Tio

And Mozilla answers: "While free VPNs seem attractive, they do not make the same commitments to privacy as Mozilla VPN."
Read my comment and answer again :
Note that they say "free VPNs", not "other free VPNs", so they clearly exclude themselves from that group.
To rephrase it a bit, they answer what they assume is the actual thing that one has in mind about the competition : "why would I pay for a VPN if there are free ones?"
Someone sent this to me as Mozilla offering free VPN services. I've heard Mozilla gave free access to a selected few before and others talking about it being free.
Why does Mozilla have to bear responsibility for what you heard from third parties?
Couple with their landing confusing page where there were no prices
Just because the price is not on the frontpage does not make it free
and those confusing FAQs it was enough to think that.
Nothing in their FAQ says anything about it being free. Again, I think you are projecting what you heard elsewhere as coming from Mozilla.
in reply to Liwott

in reply to Tio

The other FREE VPNs are not as good as ours since we have better privacy.
For the third time, they do kot criticise other free VPNs, they criticise free VPNs.
In other words, all free VPNs.
To me that screams that their own VPN does not belong to that category.
Is this a serious question?
It was a rhetorical question. It was a serious comment though. Half of your answers to why yiu charge Mozilla for pretending their VPN is free is that you heard it from other people.
in reply to Liwott

For the third time, they do kot criticise other free VPNs, they criticise free VPNs.
In other words, all free VPNs.
To me that screams that their own VPN does not belong to that category.
Ok we can leave leave at that. You have your own interpretation I have mine. I stand behind my judgement and not understand yours. Regardless, if that was my interpretation of that FAQ then perhaps you see where my argument about their approach comes from.

And no I did not say I reached these conclusions because someone told me about this, I said that's how it started and then I had to look at their website and conclude that their service was not free. The person who told me about this service said it was trade-free. The opposite of my conclusion after I reviewed the website.

Actually that's probably what you missed from my post entirely: I was arguing that Mozilla is not a free service, but that they pretend to be so because of that confusing FAQ.
in reply to Tio

I actually think that the one reason you find this FAQ confusing is because you came there with the oreconception that it is a free service.

Anyway, I agree, let's leave it at that, I think we got each other's point by now.

Always a pleasure to disagree with friendly people 🙂
in reply to Liwott

I actually think that the one reason you find this FAQ confusing is because you came there with the oreconception that it is a free service.
Well I was told it was free, I heard before it seems to be free, but I was quite sure it was not free. That FAQ sounds the way I described it, for me, regardless of how I read it 😀.

Anyway, maybe we should not prolong this.
Always a pleasure to disagree with friendly people 🙂
Same.

I am trying to be friendly. I also work on the TROM II documentary and get distracted by this so if I may seem a bit unfriendly is because of that. But I try to be friendly.
in reply to Liwott

And here's another fun fact, since I could not see any pricing plans on their website only the "join the waitlist" and based on those FAQ, I thought Mozilla embraced one of the very popular tactics of offering a "free" service for a limited period of time or functionality, and then they will charge you for the extension of features or time of use.

This is a tactic many such services use. So I thought that might be it. A projection, but a normal one. In any case now I know they are charging for it, as I was suspecting from the get-go. But my post is valid for what I saw on that website.
Unknown parent

Tio
Calm down friend. They are very charlatans in their words. This was sent to me by someone who said Mozilla is launching a trade-free VPN. I had to look in depth on that page to realize that they ask for a subscription. They do not list their prices only a "waitlist" for their "amazing" VPN. Get it?
Unknown parent

Tio
Let's be honest if there is a FAQ titled: "How does Mozilla VPN compare to the competition?" And they answer with "While free VPNs seem attractive, they do not make the same commitments to privacy as Mozilla VPN." then you do not see this as confusing at all? What I understood is that their "competitors" are "free VPNs" but they are not as good as Mozilla's VPN. Else why are you seeing them as your only competition if you are not free yourself. Why are them comparing themselves with "free VPNs"? Confusing and I have a feeling is done on purpose.
in reply to Tio

The prices are clearly listed on the page you linked...
in reply to Tio

Ah ok, I get it now. If you are in a location where it is already offered, there is a clear pricing block where you have the "join waitlist" section.
in reply to Sven

pff...wow...ok....so that's why the confusion here....but that FAQ about their "competitors" is still highly misleading. So for me, the experience from my location, was entirely misleading.
Unknown parent

Tio
I understand I would not have made the post like I did if I would have seen the prices and all that, the way people from say USA do. But my point about that FAQ is still valid. It is a misleading FAQ.